Just to let you know, we are still working.
There was a massive DDOS attack on our websites in the meanwhile, so we had to mitigate what took additional time.
Posts by int
-
-
Thank you for your feedback.
We are still working on the custom solution previously mentioned in the announcement thread.
-
We are working currently on a custom solution, which may help with these attacks.
This may take a few hours yet to test and deploy.
Due to the complexity of the attack, we can't guarantee that this will solve the issue.
We will do our best in that matter, but in case of failure, there are more plans further.
-
The installer should choose the best location to download from, which include several places on the world.
We are using a Content Delivery Network, so the only thing which could cause it is that there is none near your location.
For such case, we can provide a custom download link (ex. GoogleDrive), but looks like you already downloaded the game.
-
"Access denied" is caused by your operating system or antivirus blocking the patch to execute.
Please try to install the game on your desktop, and disable antivirus for installation time.
Additionally, check in directory properties if your user has all permissions.
It's not related to server being down now.
-
Dear citizens of Paradise,
09.01 16:00 CET Paradise will be shut down for technical maintenance due to constant DDOS attacks.
The completion time of maintenance is unknown for now, we are working on this issue.
-
I wasn't here on the attack time.
We are looking into it.
-
Adding / removing channels isn't something what will be in patchnotes.
If you need more channels, please call our GM, provide a reason, and we will add more.
-
We made some infrastructure changes with the latest patch.
One of them has been rolled back right now.
Please try to log in now, and let me know if something changes.
-
We made some infrastructure changes with the latest patch.
One of them has been rolled back right now.
Please try to play for a few hours today, and let me know if something changes.
-
You may:
a) try to patch your client from launcher
b) patch client from manual patches
c) perform game client reinstallation
The rollback happen when your OS or other application is blocking the .fdb files.
I would advise you to perform a PC restart before doing any of the steps above.
In case of any further issues, please contact our Support directly at https://playernetgames.net/support
-
The maintenance is still ongoing.
The start has been cancelled as more work is needed.
Please follow an annnouncement:
-
Please try to close your game client, wait a few minutes, and then try again.
I just checked, and the login server is working fine.
-
The server is online.
-
We are attacked again, and will be looking into it.
-
The server is online again.
If you lost ROFL progress, please whisper me (Int) in game, one whisper per party.
-
It seems like there was an DDOS attack against our infrastructure.
Sadly, this is nothing we can easily prevent.
The server is starting again, and we will monitor this situation further.
-
Updates will be posted here:
-
Dear citizens of Paradise,
01.01 18:00 CET Paradise will be shut down for technical maintenance.
It's caused by our network being unstable, so we have to take a look on it.
-
We are looking into this.
-
We will look into it, thank you for your report.
-
Dear citizens of Paradise,
31.12 at 23:40 CET Paradise will be shut down for technical maintenance.
# 00:25 Maintenance completed
-
Please contact our support about this issue https://playernetgames.net/support
-
The server has been started.
Additional changes have been made to prevent the issue.
Take a note that we can still be targeted by the attacker, but we will do our best to solve it.
-
The attacker target was to interrupt connection between the server and players.
The DDOS attack means that the server is flooded with hundreds of network packages.
There was no access to any of our data.
For the payments, we are not storing such, they are processed by payment providers.
