Here's our perspective on the Gold VIP discussion, the economic reasons behind the changes, and what remains unchanged.
1. What Gold VIP / Permanent Plus actually was
- You bought features and access (extra DQs, convenience etc.), which you are still receiving - not a lifetime guarantee that specific reward values would never change.
- Our legals explicitly state that game content, rewards and mechanics can be adjusted when needed for balance and service quality.
- You have already used these benefits for years. Asking for full money refunds now, after extensive use, would effectively mean getting those advantages for free and would be unfair to other players.
2. Why the DQ / Prestige change is needed
- The change targets a small percentage of players doing 80-250 DQs/day, way more than you can do with Prestige, which was flooding the economy with gold and PT and widening the gap between old and new players.
- Normal play is basically unchanged; the reward structure stays, only extreme farming gets diminishing returns. You can still use the full number of DQs, just with reduced extra gains at the very high end.
- This is not about increasing our income. It's about stabilizing gold and diamond prices and keeping progression reasonable for new and returning players, instead of letting a tiny group push the whole economy.
- A "good mood" on the server also depends on a playable economy. If prices are out of control, new players quit long before they reach endgame.
3. On "fraud", "half product" and refunds
- Calling this "fraud" or "taking half of what you paid for" is simply wrong. You still receive the core Gold VIP / Permanent Plus features and a clear advantage over non-VIP players.
- We reserve the right to adjust in-game systems and virtual currencies, and virtual credits have no cash value and are not generally refundable in real money.
- The offered PNC refund already goes beyond what we are strictly required to do.
4. Additional option - Restoring the original VIP
- For players who bought Permanent VIP before Prestige existed and insist on the original deal, we can offer a rollback to the full original Permanent VIP package on a case-by-case basis.
- Concretely, that means:
- Original VIP rules for Daily Quests: 1 DQ reset ticket/day/character, handled exactly as it worked back then.
- All original VIP rewards (vault, bonuses, etc.) restored in their former form.
- No integrated Prestige and no current "80 daily charges" system tied to Permanent Plus.
- This option is strictly to mirror what was sold at that time. It is less convenient and, in practice, weaker than the current Prestige-based model, but if someone prefers the original package over today's benefits, we are prepared to honor it in that form.
Gold VIP / Permanent Plus still gives a significant, long-term advantage over regular accounts.
We never promised immunity from balance changes, and we will always adjust systems when necessary to protect the game economy and the wider community - even if some players dislike those changes.
The current rules and refund option stand; no further changes to Gold VIP / Permanent Plus are planned.
From our side, this topic is considered closed. For account-specific questions, please contact Support directly.