我们为您准备了一个专门的客户端，带有更多日志信息。请按照以下步骤操作：
1. 删除游戏目录中的 crash / crashreport / crashreports 文件夹。
2. 备份游戏目录中的 client.exe 文件。
3. 下载此客户端：[URL] 并替换现有的 client.exe。
4. 尝试登录游戏，等待客户端关闭。
5. 检查是否创建了带有 crash 名称的文件夹，并告知我们结果。
6. 如果您在问题解决前仍需使用英文客户端，您可以恢复之前的 client.exe。
感谢您的合作！
Welcome to Chronicles of Arcadia!
Do you mean that you can see zone / objects loading out of the loading background, or you're stuck in textures?
If not, could you please provide screenshot of the issue?
Stuck in textures examples:
Thank you for reporting the bug in the Dark Core instance. We have reviewed the logs and can confirm that this occurrence has only happened once, based on our logs related to Arcadia Coins. Our development team will investigate this issue and work on a fix to prevent it from happening again.
Regarding your suggestion for a reward, we do have a reward coin program in place. You can find more details about it here https://chroniclesofarcadia.com/pl/patch-11-1-2-1000, as well as the dedicated support section here https://playernetgames.net/activities.
Thank you again for your report and for your patience as we address this issue!
您好，您好，
請您按照以下步驟進行嘗試，以幫助我們排查問題：
1. 提供角色名稱：請告訴我們您嘗試登入的具體角色名稱，我們可以在我們這邊進行測試。
2. 嘗試登入其他角色：請檢查其他角色是否也出現同樣的問題。
3. 禁用插件：請在不使用任何插件的情況下嘗試登入。
4. 重置設置：請使用啟動器中的「重置設置」按鈕進行嘗試。
5. 更改語言：請嘗試選擇其他語言介面，看看是否在不同語言下仍會發生同樣的問題。
如果問題依然存在，請隨時告知我們，我們會進一步幫助您。
祝好！
您好，
我们和测试人员无法复现您所提到的崩溃问题。为了帮助我们更好地排查问题，您可以发送客户端完整性报告，以便我们检查客户端的一致性。
请按照以下链接中的说明操作：https://playernetgames.net/help?id=900181
完成后，请在此帖子中通知我们，我们将尽快进行审查。感谢您的合作！
I reviewed your integrity report - your client is fine, no issues.
You should be able to start the launcher, and the game using play button.
If you're facing any issues, please provide more details, including posting a screenshot.
If by "violet page" you mean the one below you clicked link on left side instead od play button.
If you're having trouble accessing Discord in Russia or Turkey due to restrictions, follow these steps to connect without a VPN.
1. Download the latest .rar release from [Github], and decompress it.
2. For one-time use run discord.bat as Administrator; or
3. For permanent use run service_discord.bat as Administrator.
Important Note:
Some games may block this due to their anticheat systems, but CoA supports it, so you can use it without any issues here.
From your description, you successfully started launcher, and then the game after clicking play.
However, it appear that your game client wasn't installed correctly, which could be caused by internet or PC issue.
Usually it's just a single or few files being broken, and we can help you fixing it without full reinstallation.
Please start the launcher, click settings, general, then send client report to support and wait until it finish.
Reply in this thread as soon as it will be done for review.
Here’s how we can approach resolving your issue:
1. Installer and Resolution:
It's unusual that adjusting the video resolution would affect the installer, as its sole function is to install the game files. This part should not be impacted by display settings, so feel free to share more details.
2. Launcher Access:
- Can you confirm whether you are able to open the launcher after installation?
- If yes, proceed to the next steps; if not, please let us know what exactly happens.
3. Clarify the Freezing Proces:
- Could you provide more details on where and which process is freezing?
- Is it in game client when you're trying to click "Enter World", or does it occur at another stage?
4. Integrity Log:
- Open the launcher and navigate to the ⚙️Settings > General section.
- From there, send the integrity report. This will allow us to check if the game client was installed properly.
For any issues you encounter, please include as much detail as possible. Screenshots are particularly helpful in diagnosing the problem quickly. Once we have requested information, we can guide you further to get everything running smoothly.
You should click the Download Client button, which should download a file called Chronicles_of_Arcadia_Installer.exe.
If it's not saving as an .exe file, try right-clicking on the button and selecting "Save link as..." or something similar (this option might vary depending on your browser).
Don't worry about downloading the launcher separately. If you hover over the launcher link, you'll see a note: "This is just the launcher file, which can be downloaded only in case of a launcher issue, e.g., during its update. Note that the client must be installed; the launcher alone will not download the entire game."
Can you clarify which file you opened and what happened?
You should download the client from this link: https://playernetgames.net/download. After downloading and installing it, the launcher should open automatically. From the launcher, you can start the game and create your character.
We’re not exactly sure at which step you're stuck, so let us know what happens, and we’ll help you through it! You can also join our Discord to get help faster.
Hey there! Welcome to Chronicles of Arcadia!
To get started, first, you need to open the game launcher you downloaded. From there, launch the client, and you'll be prompted to create a new character. After that, you're ready to enter the game world!
As for the combat system, don’t worry! There's a tutorial when you create a new character that will guide you through the basics, including how combat works.
If you're looking for more detailed information about races, classes, or skills, I highly recommend exploring our website https://chroniclesofarcadia.com/. Just click on the "Game Info" dropdown, where you can select options like races, classes, and skills to get more detailed information on each of them.
我们已增加了更多注册日志记录，以帮助解决注册问题。如有任何困难，请通过以下方式联系我们：
- 发送邮件至：[email protected]
- 加入Discord群组：https://discord.com/invite/CoAMMO
- 在论坛上反馈具体问题
我们将尽力协助解决。
due to the problem of the email address
感谢您对《Chronicles of Arcadia》的关注！我们非常高兴看到中国玩家社区的热情。
关于您提到的邮箱注册问题，我们查阅了注册日志，发现了一些情况：
- 有部分玩家尝试注册多个PlayerNet账号，但每个人仅允许注册一个账号，每个账号可以绑定最多五个游戏账户。
- 目前看起来中国大陆和台湾地区的注册可能被屏蔽，我们将优先调查并解决这个问题。
如果有玩家遇到注册问题，可以通过邮件联系 [email protected]，或加入我们的Discord群组 https://discord.com/invite/CoAMMO 以获取帮助。遇到任何困难，请详细说明问题，我们会尽力协助解决。
期待中文版本，另外我想给个建议，可不可以不通过登录器，直接进入游戏程序账号密码界面？
我们将会探索让中文翻译正常运行的可能性，但目前还没有具体的时间表，不过开发团队已经知晓此事。
关于登录方式，目前我们是通过客户端的游戏账号/密码进行登录的。未来我们可能会允许直接从启动器登录，但这需要先在启动器中实现PlayerNet的登录功能。
致广大中文玩家社区：
我们一直在聆听大家的声音，如果在游戏中遇到任何问题，欢迎在这里回复，我们会尽力协助解决。相比其他发行商，我们更注重玩家社区的反馈，并积极处理大家的意见和建议。
We are aware of the current limitation preventing multiple guilds from registering for siege war and are actively working on improving the registration system to address this issue. Our goal is to provide clearer information to players when registration is restricted. We're planning to implement this fix in the upcoming patch or as a hotfix.
Please check your client version in the launcher.
Download missing patches from here (2 was released today): https://playernetgames.net/download
Move patches to game directory, right click on them starting from lowest, and choose to execute as admin.
In case of further issues or errors during that process open a ticket in our support: https://playernetgames.net/support
The issue is now noted on our todo list, if any information is needed, we will contact you.
Thanks for reporting this!
Dear Arcadians,
we want to inform you about a scheduled technical maintenance on 31.08 at 23:50 CEST.
This maintenance is essential for upgrading our datacenter infrastructure.
The expected downtime is approximately two hours.
During this time, the game server will be offline, and our websites may be temporarily unavailable
We encourage you to connect with the community on our official social channels while you wait.
It's a great opportunity to discuss the game, share experiences, and chat with fellow players:
Updates regarding the maintenance progress may also be shared on these platforms.
# 02:00 - Maintenance completed
The server has been started again, we're still looking into issue, so further restarts may be needed.
It appear the issue has been resolved.
In case of further issues thread will be reopened.
