Usual support response is from few minutes to 24 hours.
Due to the nature of the issue, it's not possible to discuss it publicly on the forum, so support is best place.
Posts by int
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I checked your main character, and was able to log in and stay online without issues.
I moved it to the house, maybe it will be more stable for you.
What you are experiencing is most likely internet services provider related, as there are no such issues for other players.
You may yet try to use a VPN, this shouldn't cause large ping difference.
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Another issue has been found causing instability, and we are working to fix it now.
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The issue has been solved, and house zone should run stable now.
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The house zone was running under debug mode as per announcement:
It appears that issue triggered again, and we fixed it.
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House zone is running in a debugging mode, so there may be yet another restart/downtime needed.
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We need to temporarily close the house zone as we found it being unstable.
As soon as there will be any updates, we will notify you it in this thread.
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There's no way to view more that 30 mails for now.
You need to pickup existing mails first.
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# 00:40 - restart completed
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05.11 at 00:30 CET, we will perform a short server restart to fix an issue with characters creation.
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Some items on sale had incorrect price / quantities.
We will let you know when they will be added back.
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The issue was caused by not enough space left on the hard drive, and been solved.
We will add a checker into the launcher, so user know what's wrong in future.
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I sent you a PM.
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Check please if you are getting it also with previous patch:
https://cdn-download.chroniclesofarcadia.com/patch/en/patch_10.7.0.4000.en_10.7.0.4001.en.exe
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Yes, that's a Windows notification for not signed patch file, not a threat.
We can't currently sign patch files, otherwise it breaks the checksum.
This will be improved in the future.
You need to confirm starting of the patch.
Please let me know if it's working.
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Please try manual patching.
Download: https://cdn-download.chronicle…001.en_10.7.0.4100.en.exe
Move to game directory.
Right click and start as administrator.
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is the game offline ?
The server was offline for one-hour due to time change.
Please follow announcements on our forum to be up-to-date.
All planned maintenances are announced here: Maintenances
The maintenance info and server status are also visible in the launcher.
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# 02:12 CET - Maintenance completed
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It's been fixed now.
Thank you for your report.
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30.10 at 01:55 CEST, we will shut down a server for around one hour due to the end of the Daylight Saving Time.
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That's one of the reasons for current maintenance.
No worries, it will be fixed after that.
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We've to extend the maintenance, to fix some issues which appeared after it.
We believe that issues should be fixed until midnight.
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Quote from Planned PatchnotesLocked Ancient Memento to Diamonds exchanges to a character for 30 days, removed daily exchange limit.
Just to understand it right, does it mean, I can farm infinite amounts of mems and change them into dias every day but can only farm with the very same character for the next 30 days due to a lock?
In any case, please increase the max memento amount from 25k to 100k or something.Yes, as for now, there's no limit of diamonds you can receive for Ancient Mementos.
The only limit is that one person can only use one character to do so during 30 days period.
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Your assumptions are wrong, and the reasons were different.
95% of newcomers don't buy PNC, therefore any kind of such limits wouldn't bring more purchases.
Wheel of Fortune, and Mementos to Diamonds exchange are still available, we didn't remove it.
Even the limits wasn't changed, you just can exchange once per day per a person.
The core issue we wanted to prevent was abusing WOF by 40 chars, or MemToDia with main + 11 chars looting.
We do have further plans about that, with a prevention target, but without harming regular players.
If things like this are under control, we can offer more benefits to these players, like give more diamonds.
Regarding XP, many newcomers were leveling too fast, especially with 10x and NPC boost.
One of the reasons why they were leaving the game was a debt and annoyance created, by dying on high level zones, due to lack of understanding the classes skills and game mechanics.
That's also why Johny Dalker is now in Varanas, still available but with a bit more effort, and at least after some gameplay.
5 x XP ratio is still decent, 5x more than base one, and good enough to easily level 2-3 classes, which still can be boosted with multiple potions, we may also run XP/TP events when it's lowered.
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Please contact our support: https://playernetgames.net/support
