Installation issue.

1st Official Post

    Hello, I'm having an issue installing the game client as shown in the following screenshot:

    I deleted the Arcad1.cab file and re-downloaded it and tried againg but it keeps having the same error.

    I hope you can help me, guys. Thanks!

    • Official Post

    Please try following steps:

    1. make sure that you are logged into Administrator account (as i see you start it from /users/ location)

    2. move all files into directory located on your desktop

    3. download Arcad1.cab file from mirror source, with usage of some download manager

    4. you can check MD5 of the file to be sure that it's downloaded correctly (move file on the MD5 Checksum Tool window), it should be 067E66B8EC7D7F87455981317A043F87

    Hi, thanks for helping me.

    1. This is the only account I have in my pc, I guess it is the admin one.
    2. Done.
    3. Done.
    4. Done and it matchs.

    Keep receiving the same error. :/

    • Official Post

    It seems that for some reason your PC is having issues veryfing certificate which was used to sign our installer.

    https://knowledge.digicert.com/solution/SO29288.html


    You may download client version compressed with WinRar:

    http://download.chroniclesofarcadia.com/client/10127002.rar

    I suggest to use download manager as well.

    Quote from int

    Please try following steps:

    1. make sure that you are logged into Administrator account (as i see you start it from /users/ location)

    2. move all files into directory located on your desktop

    3. download Arcad1.cab file from mirror source, with usage of some download manager

    4. you can check MD5 of the file to be sure that it's downloaded correctly (move file on the MD5 Checksum Tool window), it should be 067E66B8EC7D7F87455981317A043F87

    You guys should probably fix this problem as THAT is exactly what is wrong with the installation file. The MD5 is incorrect. I downloaded that MD5 Checksum Tool and it said this. I've downloaded from both the direct and mirror sites. Both give this error.


    New-Bitmap-Image.jpg

    • Official Post

    I can ensure you that this installer is working correctly, as long as there is no network issue during download, or drive issue when saving the file.


    Please take a look on following video.

    Downloading + MD5


    If there would be any problem, no player could install the game.

    Please, try also RAR version mentioned in my previous post, if you can't get it working.


    On our side we will be working on additional downloading ways in future.


    In case of any further issues, please write a ticket to our support: https://playernetgames.net/support/