Game briefly freezes at regular intervals while moving, even with no addons installed

1st Official Post
    • New

    Hello,

    I would like to report an issue with short freezes / micro-stutters that happen at regular intervals.

    No addons were installed during the test.

    While I was in my house and moved along a fixed path, the game briefly froze at certain intervals. The screen stops for a very short moment, then continues again.

    At first, I thought this might be related to my graphics settings. Because of that, I changed all graphics settings to maximum, but the issue continued. Then I changed all settings to minimum, but the issue still continued in the same way.

    I also restarted my PC, but the issue did not change.

    This does not only happen inside my house. I also experience similar short freezes in the open world. In some situations, this makes gameplay very difficult. Especially during group content or combat, these short freezes can make me fall behind, fail to help my party members in time, or cause problems during fights.

    Summary of my test:

    No addons were installed.

    While moving along a fixed path inside my house, short freezes happen at regular intervals.

    Setting graphics to maximum did not change the issue.

    Setting graphics to minimum did not change the issue.

    Restarting the PC did not solve the issue.

    Similar freezes also happen frequently in the open world.

    This can seriously affect gameplay in some situations.

    I am not sure if this is related to the old Character Backports Issue. That issue was about characters being teleported back / backported, and the thread was later moved to Fixed Bugs. My current issue feels more like short client freezes / micro-stutters.

    Video:

    For your information.

    Thank you.

    • New
    • Official Post

    Hello,


    your integrity report does not show an obvious client-file problem apart from the known FDB entry, so this may be caused by something outside the game files.


    Please try the following checks:


    1. Add the full Chronicles of Arcadia game folder to your antivirus / Windows Defender exclusions.

    2. Disable all overlays temporarily: Discord, NVIDIA/AMD overlay, Xbox Game Bar, Steam overlay, MSI Afterburner/RTSS, Overwolf, recording tools.

    3. Test the game in windowed mode and fullscreen mode.

    4. If possible, test with the game folder located on an SSD and outside OneDrive or other synced folders.

    5. While the freeze happens, please check whether the whole screen/UI freezes, or only your character movement stops/snaps back.

    6. Please also note the interval between freezes, for example every 5 seconds, 10 seconds, 30 seconds, etc.


    If the whole client freezes, it is most likely local frame-time/disk/driver related.

    If only character movement freezes or snaps back while the UI/world continues, it may be network or movement-correction related.

    Regards