Crash reports

Quote from Dale Kingston Jr

First of all, I would like to thank you for fixing the "Japanese login crash" that lasted for a year and a half.

Thanks to that, I was able to see the game screen in my native language after a long time.

However.

Unfortunately, when I clicked the icons in the action bar, it crashed again and I couldn't play game.

Sorry to trouble you, but I would like to post the report again.(Just in case, I post two.)

I'll upload my character's setting files, and fdb forder SS as well just in case.

File Name 　　　　　: RA_10212006_Chronicles of Arcadia_A8A1590DD492_200821235021.zip

　　　　　　　　　　 RA_10212006_Chronicles of Arcadia_A8A1590DD492_200821235635.zip

Date of occurrence　: Aug 21th 2020

Circumstances　　　: After log-in, when I clicked icons on action bar in the house, crashs occurred.

Game Opened　　　: Few minutes.

Zone Changes 　　　: No

Addons　　　　　　: https://drive.google.com/drive…S6oxa7gGnSYysjf2rAVn734KX

Language　　　　　: Jp

Zone　　　　　　　: Residence

Graphics Setting 　　： Attached jpg (my usual setting)

By the way, after log-in in several times and confirming, the icons that occured crash are macros, emotion, and item icons.

Skill icons did not crash though I did not know why. (e.g. Magic Barrier Perfection, Defender's Roar etc.)

It's just a guess, but if the icon that displays Japanese in the action bar clicked, probably crash may occur .

Of course, I haven't checked everything, anyways please verify.

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One crash is about using emotes, other about "You use: x item" when using housemaid potions. Generally it seems like somehow Japanese windows language is working weirdly with code no other languages have issues. We are able to reproduce all the issues, so we will be looking into it later.

Quote from Krine

Hello,

crash circumstances: stand in Atlas zones, Itnal camp infront of maid

Date: 30/ 08/ 2020

game opened: 5-10min between each crash

lenguage: spanish

Addons: https://gyazo.com/7be4bbd278a844a7caf6c77a3f1da082

Graphic setting: https://gyazo.com/a6a0daf038e47d63129f2c61d638c2e5

RA_10212008_Chronicles of Arcadia_B42E999BCDA1_200830094124.zipRA_10212008_Chronicles of Arcadia_B42E999BCDA1_200830095029.zip

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As mentioned by GM whisper, all are graphical (animations/motions) issues, recommended to use housemaid in other place at the moment.

Quote from Dale Kingston Jr

This is a pattern crash that have been for a long time no see.

It's a crash after accepting the quest from the NPC.

　File Name 　　　　　: RA_10212008_Chronicles of Arcadia_A8A1590DD492_200829153758.zip

　Date of occurrence　 : Aug 29 2020

　Circumstances　　　　: At the Dalanis Central District in Daranis, a crash occurred immediately after accepting the 　quest from the NPC (Kieron Jabbs).

　Game Opened 　　　　: About 20 minutes

　Zone Changes 　　　　: log-in ⇒ Residence ⇒ Dalanis Central District ⇒ Residence (my other character's) ⇒ Dalanis

　Addons　　　　　　　: https://drive.google.com/drive…S6oxa7gGnSYysjf2rAVn734KX

　Language　　　　　　: English

　Zone　　　　　　　　: Dalanis Central District

　Graphics Setting 　　　： Attached jpg (my usual setting)

　Remark 　　　　　　　: Running 2 clients at once

　(Another account is waiting on the character selection screen)

◆ Addendum ◆

As always, Daranis and Varanas Central have a high probability of crashes.(It's better than before, though)

It happens regardless of my high performance PC.

Furthermore, I consider that Carthage must be destroyed.

No, I mean.

Furthermore, I consider that 30 seconds cooldown of Thunder Storm, 3 seconds cooldown of Explosion of Fighting Spirit, "requirement the effect of Fighting Spirit Strike" of Ascending Dragon Strike, "10% damage decrement for each extra target" of Moon Cleave, and "16% damage decrement for each extra target" of Blasting Cyclon must be removed.

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Same as above.

Quote from Nghty

Hello,
Circumstances:
- standing around in atlas --> then port in home..
- in loading screen crash (happens to me with every port home (per housemaid or home-sweet-home rune) in the last few days)
Game opened:
- maybe 10 minutes
zone changes:

- 0

Graphic settings:
- https://gyazo.com/5d95f3049a649ee8bac72b63a103fe02

Addons:

- https://gyazo.com/db77bed67d7073d330679f8db652a481

Game Client language:

- EN

Zones i've been:
- Atlas in front of housemaid

Edit: i was in my house and got 2 crashed back to back when i wanted to open a chest in my house. it happend 2 times in 3 minutes with the same chest. I'll put the crashreports down below.

Regards Nghty

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Quote from Dale Kingston Jr

I will post new two.

First case.

This is a crash that occurred during loading after character selection the day before yesterday.

　File Name 　　　　　: RA_10212005_Chronicles of Arcadia_A8A1590DD492_200818002147

　Date of occurrence　: Aug 17th 2020

　Circumstances　　　　: Occured while loading after character selection

　Game Opened 　　　: around 30 minutes

　Zone Changes 　　　: Loading (Character Select ⇒ House)

　Addons 　　　　　　: https://drive.google.com/drive…S6oxa7gGnSYysjf2rAVn734KX

　Language 　　　　　: English(eneu)

　Zone 　　　　　　　: No

　Graphics Setting 　　： Attached jpg

　Remark　　　　　　 ： Running 2 clients at once

　　　　　　　　　　　(After waiting on the character selection screen, when I loaded a character so as to give a buff to another account character, crashed.)

A crash during loading of such pattern is not really within my memory.

Second case. (Occurred yesterday)

　File Name 　　　　　: RA_10212005_Chronicles of Arcadia_A8A1590DD492_200819042841

　Date of occurrence 　: Aug 19th 2020

　Circumstances　　　　: At Central Plaza in Varanas. Suddenly crashed when I was standing in front of a merchant near the fountain. (Maybe the mouse cursor moved and pointed at something, but I'm not doing anything special.)

　Game Opened　　　　: Forgot (about 1H?)

　Zone Changes　　　　: I forgot the details, but it was after moving through the portal several times inside Varanas Castle.

　Addons　　　　　　　: https://drive.google.com/drive…S6oxa7gGnSYysjf2rAVn734KX

　Language　　　　　　: English(eneu)

　Zone　　　　　　　　: Varanas Central Plaza

　Graphics Setting　　　: Attached jpg (my usual setting)

　Remark　　　　　　　: Running 2 clients at once

　　　　　　　　　　　　(Another account is waiting on the character selection screen)

In this case, I feel like a graphic loading error, but I posted it.

Regards.

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Sadly I wasn't able to check these crash reports, as required debug file from patch 10.2.1.2005 wasn't stored mistakely.

Greetings

Quote from Xeae

Varanas from the West Gate teleport

10 minute

0

https://gyazo.com/3427e2bfce654c4bca723cd62335ef97

https://gyazo.com/467f83f9c9738cc99e884a780d83d088

Turkish

Varanas

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Quote from Xeae

Aotulia Volcano the teleport Varanas Gate

10 minute

2

https://gyazo.com/3427e2bfce654c4bca723cd62335ef97

https://gyazo.com/467f83f9c9738cc99e884a780d83d088

Turkish

Aotulia Volcano

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Quote from Xeae

Atlantis the teleport Varanas Gate

5 minute

0

https://gyazo.com/3427e2bfce654c4bca723cd62335ef97

https://gyazo.com/467f83f9c9738cc99e884a780d83d088

Turkish

Atlantis

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All these are about animations. I would suggest you try some checkboxes to disable effects on certain mobs/self/others.

Quote from Xeae

I was just walking through the varanas gate

5 minute

0

https://gyazo.com/3427e2bfce654c4bca723cd62335ef97

https://gyazo.com/467f83f9c9738cc99e884a780d83d088

Turkish

Varanas

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This one seems related to teleport/channel change and had already applied extra code by us year ago, and for my personal experience it solved issue, and never saw it again until now. Did you change channel or teleport (varanas <-> silverspring or varanas teleporter)? Or had any kind of lag when entered different subzone (part of city)?

Greetings

Quote from Dale Kingston Jr

Quote from grox

One crash is about using emotes, other about "You use: x item" when using housemaid potions. Generally it seems like somehow Japanese windows language is working weirdly with code no other languages have issues. We are able to reproduce all the issues, so we will be looking into it later.

I'll write just in case, but after the latest patch(Patch 10.2.2.3001), it became to impossible to log-in in Japanese again.(It's strange to write something like this just before maintenance, though.)

A few days ago, when I logged in in Japanese after a long time to check if it was fixed properly, it had been returned to a state that I couldn't even log-in.

Hey, when will it be fixed?

Far from being fixed, it had been returned to before state.

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Hello,

JP crashes will be handled with upcoming 64 bit client, where it will be easier to find and fix base reasons.

Greetings

Quote from Xeae

Hello,

Sory I don't know if I opened the subject in the right place.

Whenever I click on ESC / Return to Character Selection, I drop out of the game. I do not know if you have such a problem, and I wonder if this problem is specific to me?

Thanks.

Hello,

Do you use any auto login "addon"?

Greetings