Dear community,
we owe you a explanation about recent Paradise server issues.
What happend?
One of the game server services stopped working correctly.
You wasn't able to use teleport function, browse auction house or leave a house zone.
What we did initially?
As soon as we was informed about, the server restart has been performed twice, which solved it temporarily.
Sadly, this issue has re-appeared, so we decided to shut down Paradise for longer technical maintenance.
What happened during maintenance?
The server has been started in maintenance mode, and it was working well.
To identify source of the problem, we focused on deeply reviewing logs and our systems.
Sadly, after several hours we wasn't able to find a exact reason causing it.
Due to that, we decided to improved our logs, and detection systems, so we can react faster.
What will happen next?
The game server is already online, but will be deeply monitored, and more logs will be gathered.
As the problem may still occur, and more restarts may be needed, we ask for your understanding in this matter.
We apologize for the inconvenience, and will do all to bring Paradise back to the way it worked for the past 5 years.
Best regards,
.PlayerNet Games Team
