Hello,
thanks for the details. We'll make sure the launcher properly detects when the rename fails due to file locking or any other filesystem error, and shows a clear message instead of just falling back to the backup prompt. This will be included in the next launcher update.
Thanks again for taking the time to report this and help us track it down, really appreciate it.
Regards
Hello,
that really wasn't my intention at all, I don't think that about you. I asked because sometimes mice develop a double click issue over time from wear and tear, so I just wanted to rule that out, nothing more.
Could you tell me more about the renaming issue you mentioned? So if I understand correctly, the addons folder couldn't be renamed due to missing permissions, and that's what prevented the addons from being disabled? If that's the case, this is definitely something the launcher should detect and show a proper message for instead of the misleading backup prompt.
Thanks a lot for digging into this and reporting it, we'll get this fixed.
Regards
Hello,
are you clicking the addons toggle once or twice? One click should do it. Also, does that backup restore popup show up right after just one click, and does the toggle then jump back to ON by itself?
Regards
Hello,
Hi , I tried again on normal mode and incognito and the problem still occurs.
Thanks for checking again. We have made some additional improvements on the page. Could you please take another look and let us know if it is better now or if the issue still occurs?
Hello,
I'm using Firefox. I tried on incognito mode and it's still the same but with an other brower it's fine. I'm only using an ad blocker as extension.
Thanks for the video, we appreciate it. Unfortunately, we were not able to reproduce the issue on our side, but we have introduced some adjustments on the page.
Could you please try opening it again in Firefox and check if the problem still occurs? It would also be helpful if you could test it once more in incognito mode as well.
Hello,
Display MoreHello,
I would like to share a small user experience suggestion for the website.
While I was on https://chroniclesofarcadia.com/support, I needed to scroll down because I have many messages there.
At first, I looked for a “Go Down” button on the right side of the website, but I could not find one. Later, I used CTRL+F to find what I was looking for near the bottom of the page. When I reached the lower part of the page, I noticed the “Yukarı Dön” / “Go Up” button on the bottom-right side.
The “Go Up” button is very useful. However, it would also be nice to have a similar “Go Down” button to quickly move to the lower part of long pages.
This could be especially helpful for players like me who use the Support page often and have many messages there.
Thank you.
Thanks for your suggestion. If your list gets too long, you can reduce the number of displayed results using the Results filter. This will make the list shorter and require less scrolling.
Hi, I noticed on the patch notes page that at some parts on the page (near to the bottom) some lines/words are shaking. Right now for example it start shaking at the line "Post patch note" from 26th of May and then some random lines/words like "General" from PN 1006 and then "Optimized network traffic." "Fixed one cause of backports." "Optimised boss script for Resentful Mandara to improve performance." .
Thanks for reporting this. Could you let us know which browser you are using and whether you have any extensions enabled that might affect page behavior? It would also help if you could check if the issue still occurs in incognito mode. If possible, please share a short recording showing the problem.
Since the last patch, I have the problem that the launcher searches for updates for a very long time.
The issue with long loading times on the Starlink network has not been resolved yet. Please check the message I left for you on Discord.
Yes, based on the reports we have received, the issue primarily affected users connecting to the internet via Starlink. We are also aware of the slower connection to our server when using this service. We are actively working on resolving this problem to ensure a better connection experience. Until the issue is resolved, it is recommended to use an alternative internet connection if possible.
We have just released an update for the launcher that should resolve this issue. Please download the latest version and let us know if the problem persists.
We apologize for any inconvenience.
Thank you for the update.
The launcher uses two independent methods to check the server status, so it’s highly unlikely that both of them would fail at the same time. This suggests that something on your system might be blocking the launcher’s connection to the internet. Even though you've disabled the firewall and antivirus, there could be other software interfering such as network monitoring tools, VPN services, or security applications running in the background.
Could you also check if you have a folder named LauncherErrorLog in your game directory? If so, please send us the latest .zip file from that folder, as it might help us identify the issue.
Hey,
If you're experiencing issues with the launcher and encountering long loading times, please check if your firewall or antivirus software might be blocking it. You can try temporarily disabling them or adding the launcher to the exception list. Additionally, you may try running the launcher as an administrator to see if that helps.
Additionally, if you're using a VPN or proxy, try disabling it and connect directly to the internet, as these can sometimes interfere with the launcher's connection.
If the issue persists, please let us know, and we’ll look into it further.
Bitte kontaktieren Sie unseren Support zu diesem Problem. Falls sich im Hauptordner des Spiels ein Ordner namens LauncherErrorLog befindet, senden Sie uns bitte die neueste .zip-Datei aus diesem Verzeichnis. Dies hilft uns, das Problem schneller zu identifizieren.
Erst wenn wir mehr Details haben, können wir mit der Behebung des Fehlers beginnen.
Vielen Dank für Ihre Meldung!
Vielen Dank für die Rückmeldung!
Es freut uns, dass der Patch jetzt erfolgreich installiert wurde und Sie das Spiel starten konnten. Falls der Fehler 'Access to the path is denied' oder ein anderer Fehler erneut auftritt, lassen Sie es uns bitte wissen. Am besten fügen Sie einen Screenshot der Fehlermeldung bei, damit wir die Ursache schneller analysieren können.
Vielen Dank und weiterhin viel Spaß im Spiel!
Habe jetzt noch einmal getestet, der Patch ist jetzt größer als vorher und lief ohne Probleme durch und ich konnte das Spiel starten. Eine kurze Fehlermeldung über ein Problem mit dem Launcher erschien war aber zu schnell weg lautete aber so: Access to the path is denied
könnten Sie bitte genauer angeben, welche Fehlermeldung genau angezeigt wird? Haben Sie bereits versucht, den Launcher manuell herunterzuladen und die Datei im Hauptordner des Spiels zu ersetzen? Falls nicht, probieren Sie dies bitte erneut mit dem folgenden Link:
https://download.chroniclesofarcadia.com/Launcher.exe
Nachdem Sie die Datei ersetzt haben, starten Sie den Launcher bitte erneut. Lassen Sie uns wissen, ob das Problem weiterhin besteht.
"Пожалуйста, скачайте именно этот:
https://download.chroniclesofarcadia.com/Launcher.exe"И что с этим делать?
Запускаю этот, скачаный, лаучер, он пишет что игровые файлы не установлены.
Вам нужно заменить скачанный файл в основном каталоге игры. Просто скопируйте его туда с заменой существующего файла. После этого запускайте игру как обычно
Thank you for the update!
We’re glad to hear that the fix resolved the issue. A new launcher update with this fix has already been released, so all players can now benefit from the improved version.
We apologize for the temporary inconvenience.
Thank you for bringing this up. The issue with the launcher on Windows 7 is unrelated to the news content or browser compatibility. The root cause lies in missing system libraries required for the launcher to function properly. To resolve this, please download and try the updated version of the launcher specifically tailored for Windows 7:
https://download.chroniclesofarcadia.com/launcher/Win7fix/Launcher.exe
After downloading, replace the current Launcher.exe file in your game folder with the newly downloaded one and try running it again.
Let us know if the issue persists after applying this fix.
请您现在再试一次更新。如果问题仍然存在，请通过以下链接下载最新版本的启动器：
https://playernetgames.net/download?launcher
下载完成后，将 Launcher.exe 粘贴到游戏目录中，并确认替换现有文件。
The next update of the Launcher is expected to enhance its performance on Windows 7 significantly. However, it’s important to note that Windows 7 is no longer supported by Microsoft, meaning it doesn’t receive security updates. This could potentially expose your system to security vulnerabilities. We strongly recommend considering an upgrade to a newer version of Windows for a more secure and stable experience.
Additionally, we’re introducing a new feature in the settings that will automatically close the Launcher after you’ve launched a game, which should help streamline your experience.
Please also make sure to check if the Launcher icon might be hidden in the system tray; this can happen if you click the arrow in the system tray area. If the issue persists even after the update, please don’t hesitate to reach out to our support team for further assistance.
I understand that you can already run another game client without any problem? What operating system are you using? Are you still having problems with the tray icon appearing?
Hello,
are you using the latest version of the new Launcher? Please check if you have the LauncherUpdate.exe in your game folder. If so, run it to update the Launcher. Let us know if the problem also occurs on the latest version. Are the FPS drops caused by the Launcher that runs in the background? When you turn it off does the FPS increase or is it not affected? What operating system are you using?
Greetings
I noticed from the screenshot you attached that the Launcher has not updated correctly after the last update. Could you please run LauncherUpdate.exe while the Launcher is closed? After that, try start it again. If this issue persists on the latest version of the Launcher, please let me know.
