Posts by Scavenger

Vielen Dank für die Rückmeldung!

Es freut uns, dass der Patch jetzt erfolgreich installiert wurde und Sie das Spiel starten konnten. Falls der Fehler 'Access to the path is denied' oder ein anderer Fehler erneut auftritt, lassen Sie es uns bitte wissen. Am besten fügen Sie einen Screenshot der Fehlermeldung bei, damit wir die Ursache schneller analysieren können.

Vielen Dank und weiterhin viel Spaß im Spiel!

Quote from Pistan

Habe jetzt noch einmal getestet, der Patch ist jetzt größer als vorher und lief ohne Probleme durch und ich konnte das Spiel starten. Eine kurze Fehlermeldung über ein Problem mit dem Launcher erschien war aber zu schnell weg lautete aber so: Access to the path is denied

könnten Sie bitte genauer angeben, welche Fehlermeldung genau angezeigt wird? Haben Sie bereits versucht, den Launcher manuell herunterzuladen und die Datei im Hauptordner des Spiels zu ersetzen? Falls nicht, probieren Sie dies bitte erneut mit dem folgenden Link:

https://download.chroniclesofarcadia.com/Launcher.exe

Nachdem Sie die Datei ersetzt haben, starten Sie den Launcher bitte erneut. Lassen Sie uns wissen, ob das Problem weiterhin besteht.

Quote from Timohadenis

"Пожалуйста, скачайте именно этот:

https://download.chroniclesofarcadia.com/Launcher.exe"

И что с этим делать?

Запускаю этот, скачаный, лаучер, он пишет что игровые файлы не установлены.

Вам нужно заменить скачанный файл в основном каталоге игры. Просто скопируйте его туда с заменой существующего файла. После этого запускайте игру как обычно

Thank you for the update!

We’re glad to hear that the fix resolved the issue. A new launcher update with this fix has already been released, so all players can now benefit from the improved version.

We apologize for the temporary inconvenience.

Thank you for bringing this up. The issue with the launcher on Windows 7 is unrelated to the news content or browser compatibility. The root cause lies in missing system libraries required for the launcher to function properly. To resolve this, please download and try the updated version of the launcher specifically tailored for Windows 7:

https://download.chroniclesofarcadia.com/launcher/Win7fix/Launcher.exe

After downloading, replace the current Launcher.exe file in your game folder with the newly downloaded one and try running it again.

Let us know if the issue persists after applying this fix.

请您现在再试一次更新。如果问题仍然存在，请通过以下链接下载最新版本的启动器：

https://playernetgames.net/download?launcher

下载完成后，将 Launcher.exe 粘贴到游戏目录中，并确认替换现有文件。

另外，请你删除游戏目录中的“Crash”文件夹。这应该能在启动器更新之前解决问题。如果问题依然存在，请再告诉我们。

我检查了你发的文件，已经找到问题的可能原因。我们会在下一次更新中修复这个问题，并会尽快发布更新。抱歉给你带来了一些不便。

谢谢你的理解！

请您检查游戏目录中是否出现了名为“LauncherErrorLog”的文件夹。如果有的话，请您新建一个支持票据并附上该文件夹中的最新文件，以便我们进一步调查问题

The next update of the Launcher is expected to enhance its performance on Windows 7 significantly. However, it’s important to note that Windows 7 is no longer supported by Microsoft, meaning it doesn’t receive security updates. This could potentially expose your system to security vulnerabilities. We strongly recommend considering an upgrade to a newer version of Windows for a more secure and stable experience.

Additionally, we’re introducing a new feature in the settings that will automatically close the Launcher after you’ve launched a game, which should help streamline your experience.

Please also make sure to check if the Launcher icon might be hidden in the system tray; this can happen if you click the arrow in the system tray area. If the issue persists even after the update, please don’t hesitate to reach out to our support team for further assistance.

I understand that you can already run another game client without any problem? What operating system are you using? Are you still having problems with the tray icon appearing?

Hello,

are you using the latest version of the new Launcher? Please check if you have the LauncherUpdate.exe in your game folder. If so, run it to update the Launcher. Let us know if the problem also occurs on the latest version. Are the FPS drops caused by the Launcher that runs in the background? When you turn it off does the FPS increase or is it not affected? What operating system are you using?

Greetings

I noticed from the screenshot you attached that the Launcher has not updated correctly after the last update. Could you please run LauncherUpdate.exe while the Launcher is closed? After that, try start it again. If this issue persists on the latest version of the Launcher, please let me know.

Hello,

option to open another game window should work the same as it did with the previous launcher. Are you experiencing any error messages or does the new launcher crash when you attempt to open another game window? Additionally, can you check if a folder named LauncherErrorLog has been generated in the main game folder? If so, please send the most recent zip file located there.

Greetings

Quote from rmsagarm

Поняла в чем дело. Теперь при запущенной игре в Дистпечере задач работает не только процесс Client.exe, но и Launcher.exe. Если есть желание запустить второе окно, сначала надо убить процесс Launcher.exe, а затем запускать игру вновь.

it should not be necessary to manually end the Launcher.exe process in order to open a second game window. Opening another window should work the same way as before, by clicking the Play button in the launcher. By default, the Launcher minimizes to the system tray, which is located in the bottom right corner of your screen. You can right-click the launcher icon there and select "Show" to bring up the launcher interface again. The same applies if you decide to run Launcher.exe again; it should bring up the launcher, allowing you to click Play to open another game window without having to end any processes manually.

Quest has been checked and is working properly.

If you do not see an NPC, and meet all conditions, please contact our support at https://playernetgames.net/support