Yes, based on the reports we have received, the issue primarily affected users connecting to the internet via Starlink. We are also aware of the slower connection to our server when using this service. We are actively working on resolving this problem to ensure a better connection experience. Until the issue is resolved, it is recommended to use an alternative internet connection if possible.
Posts by Scavenger
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We have just released an update for the launcher that should resolve this issue. Please download the latest version and let us know if the problem persists.
We apologize for any inconvenience. -
Thank you for the update.
The launcher uses two independent methods to check the server status, so it’s highly unlikely that both of them would fail at the same time. This suggests that something on your system might be blocking the launcher’s connection to the internet. Even though you've disabled the firewall and antivirus, there could be other software interfering such as network monitoring tools, VPN services, or security applications running in the background.
Could you also check if you have a folder named LauncherErrorLog in your game directory? If so, please send us the latest .zip file from that folder, as it might help us identify the issue.
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Hey,
If you're experiencing issues with the launcher and encountering long loading times, please check if your firewall or antivirus software might be blocking it. You can try temporarily disabling them or adding the launcher to the exception list. Additionally, you may try running the launcher as an administrator to see if that helps.
Additionally, if you're using a VPN or proxy, try disabling it and connect directly to the internet, as these can sometimes interfere with the launcher's connection.
If the issue persists, please let us know, and we’ll look into it further. -
Bitte kontaktieren Sie unseren Support zu diesem Problem. Falls sich im Hauptordner des Spiels ein Ordner namens LauncherErrorLog befindet, senden Sie uns bitte die neueste .zip-Datei aus diesem Verzeichnis. Dies hilft uns, das Problem schneller zu identifizieren.
Erst wenn wir mehr Details haben, können wir mit der Behebung des Fehlers beginnen.
Vielen Dank für Ihre Meldung!
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Vielen Dank für die Rückmeldung!
Es freut uns, dass der Patch jetzt erfolgreich installiert wurde und Sie das Spiel starten konnten. Falls der Fehler 'Access to the path is denied' oder ein anderer Fehler erneut auftritt, lassen Sie es uns bitte wissen. Am besten fügen Sie einen Screenshot der Fehlermeldung bei, damit wir die Ursache schneller analysieren können.
Vielen Dank und weiterhin viel Spaß im Spiel!
Habe jetzt noch einmal getestet, der Patch ist jetzt größer als vorher und lief ohne Probleme durch und ich konnte das Spiel starten. Eine kurze Fehlermeldung über ein Problem mit dem Launcher erschien war aber zu schnell weg lautete aber so: Access to the path is denied
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könnten Sie bitte genauer angeben, welche Fehlermeldung genau angezeigt wird? Haben Sie bereits versucht, den Launcher manuell herunterzuladen und die Datei im Hauptordner des Spiels zu ersetzen? Falls nicht, probieren Sie dies bitte erneut mit dem folgenden Link:
https://download.chroniclesofarcadia.com/Launcher.exe
Nachdem Sie die Datei ersetzt haben, starten Sie den Launcher bitte erneut. Lassen Sie uns wissen, ob das Problem weiterhin besteht.
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"Пожалуйста, скачайте именно этот:
https://download.chroniclesofarcadia.com/Launcher.exe"И что с этим делать?
Запускаю этот, скачаный, лаучер, он пишет что игровые файлы не установлены.
Вам нужно заменить скачанный файл в основном каталоге игры. Просто скопируйте его туда с заменой существующего файла. После этого запускайте игру как обычно
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Thank you for the update!
We’re glad to hear that the fix resolved the issue. A new launcher update with this fix has already been released, so all players can now benefit from the improved version.
We apologize for the temporary inconvenience.
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Thank you for bringing this up. The issue with the launcher on Windows 7 is unrelated to the news content or browser compatibility. The root cause lies in missing system libraries required for the launcher to function properly. To resolve this, please download and try the updated version of the launcher specifically tailored for Windows 7:
https://download.chroniclesofarcadia.com/launcher/Win7fix/Launcher.exe
After downloading, replace the current Launcher.exe file in your game folder with the newly downloaded one and try running it again.
Let us know if the issue persists after applying this fix.
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请您现在再试一次更新。如果问题仍然存在，请通过以下链接下载最新版本的启动器：
https://playernetgames.net/download?launcher
下载完成后，将 Launcher.exe 粘贴到游戏目录中，并确认替换现有文件。
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The next update of the Launcher is expected to enhance its performance on Windows 7 significantly. However, it’s important to note that Windows 7 is no longer supported by Microsoft, meaning it doesn’t receive security updates. This could potentially expose your system to security vulnerabilities. We strongly recommend considering an upgrade to a newer version of Windows for a more secure and stable experience.
Additionally, we’re introducing a new feature in the settings that will automatically close the Launcher after you’ve launched a game, which should help streamline your experience.
Please also make sure to check if the Launcher icon might be hidden in the system tray; this can happen if you click the arrow in the system tray area. If the issue persists even after the update, please don’t hesitate to reach out to our support team for further assistance.
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I understand that you can already run another game client without any problem? What operating system are you using? Are you still having problems with the tray icon appearing?
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Hello,
are you using the latest version of the new Launcher? Please check if you have the LauncherUpdate.exe in your game folder. If so, run it to update the Launcher. Let us know if the problem also occurs on the latest version. Are the FPS drops caused by the Launcher that runs in the background? When you turn it off does the FPS increase or is it not affected? What operating system are you using?
Greetings
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I noticed from the screenshot you attached that the Launcher has not updated correctly after the last update. Could you please run LauncherUpdate.exe while the Launcher is closed? After that, try start it again. If this issue persists on the latest version of the Launcher, please let me know.
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Hello,
option to open another game window should work the same as it did with the previous launcher. Are you experiencing any error messages or does the new launcher crash when you attempt to open another game window? Additionally, can you check if a folder named LauncherErrorLog has been generated in the main game folder? If so, please send the most recent zip file located there.
Greetings
Поняла в чем дело. Теперь при запущенной игре в Дистпечере задач работает не только процесс Client.exe, но и Launcher.exe. Если есть желание запустить второе окно, сначала надо убить процесс Launcher.exe, а затем запускать игру вновь.
it should not be necessary to manually end the Launcher.exe process in order to open a second game window. Opening another window should work the same way as before, by clicking the Play button in the launcher. By default, the Launcher minimizes to the system tray, which is located in the bottom right corner of your screen. You can right-click the launcher icon there and select "Show" to bring up the launcher interface again. The same applies if you decide to run Launcher.exe again; it should bring up the launcher, allowing you to click Play to open another game window without having to end any processes manually.
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Quest has been checked and is working properly.
If you do not see an NPC, and meet all conditions, please contact our support at https://playernetgames.net/support
